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FAQS

  • What is the currency of the prices shown?
    All prices are in USD.
  • How long will it take for my order to ship?
    All products are made to order, please allow up to 3 business days before receving a tracking number. Trackingnumbers will be updated 48 hours after your order has been SHIPPED. If you do not have a tracking number after processing time, please email us at customerservice@magicalconcoction.com .
  • Can I receive a refund?
    Due to the nature of the products we sell, we do not allow refunds. If you are unsatisfied with your order, please email customerservice@magicalconcoction.com , along with your order number for futher assistance.
  • Melting Procedure?
    Our Whipped Body Butters are natural and during the summer months there is a possibility of our customers receiving the body butters in a liquid state. If this happens place in refrigerator until body butter is back to a solid form.
  • Can I cancel my order?
    Once your order is placed, you have 24 hours from the time of purchase to request an order cancellation. After the 24 hour cancellation period has ended, we will not be able to cancel your order. Please email us at customerservice@magicalconcoction.com in the event you need to request an order cancellation.
  • How long will it take to receive my order?
    All products are made to order, please allow 3-5 business days for shipping confirmation and tracking numer. If you do not receive a tracking number during this time, please email us at: customerservice@magicalconcoction.com.
  • Is it possible to schedule a local delivery, instead of getting it shipped?"
    If you are local and in the Milwaukee area please use the delivery method during the checkout process. Deliveriers are scheduled on scheduled dates and they are currently scheduled for Friday's from 4pm-6pm.
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